Shipping & Returns

Last Updated 1/1/2024

Shipping Policy

Thank you for choosing Kobo Collectibles! We are dedicated to delivering your orders in a timely and efficient manner. Please review our shipping policy to understand how we process and handle your shipments.

Shipping Rates:

  • We offer free shipping on every order!

Order Processing:

  • Orders are typically processed within 2 business days from the date of purchase.

  • Processing times may vary during peak seasons or due to unforeseen circumstances, but we strive to dispatch your order as quickly as possible.

Shipping Methods:

  • We currently offer standard shipping for all orders.

Estimated Delivery Time:

  • The estimated delivery time for standard shipping is 3-8 business days after order processing, depending on where you are in the United States.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

  • You can track your order by visiting the provided tracking link or logging into your Kobo Collectibles account.

Shipping Restrictions:

  • At this time, we only offer shipping within the United States.

International Shipping:

  • We do not currently offer international shipping.

Address Accuracy:

  • It is the responsibility of the customer to provide accurate and complete shipping information.

  • Please double-check your shipping address before completing your purchase.

Shipping Fee Refunds:

  • Shipping fees are non-refundable, even if the order is returned.

Contact Us: If you have any questions or concerns regarding our shipping policy, please contact our customer service team at support@kobocollectibles.com

Thank you for choosing Kobo Collectibles!

Return Policy - All Sales Final

Thank you for choosing Kobo Collectibles! Please review our return policy before making a purchase.

All Sales Final:

  • We do not accept returns or offer refunds. All sales are final.

  • Please carefully review product details before completing your purchase.

Defective or Damaged Items:

  • In the rare event that you receive a defective or damaged item, please contact our customer service team at support@kobocollectibles.com within 2 days of receiving the product.

  • Provide a detailed description and attach relevant photos of the damaged product and we will work with you.

Cancellations:

  • Once an order is placed, it cannot be canceled or modified.

Address Accuracy:

  • It is the responsibility of the customer to provide accurate and complete shipping information.

  • Please double-check your shipping address before completing your purchase.

Contact Us: If you have any questions or concerns, please contact our customer service team at support@kobocollectibles.com

Thank you for your understanding.