Refund Policy

Last Updated

Thank you for shopping at Kobo Collectibles. Your satisfaction is our priority. Please review our refund policy below:

All Sales Final:

• All sales are final. We do not offer refunds or accept returns unless the product received is damaged.

Damaged Items:

• If you receive a damaged item, please contact us within 2 days of receiving the product.

• To initiate the refund process, send an email to support@kobocollectibles.com or on our Contact Us page with the subject line "Damaged Item - [Your Order Number]."

• Include the following information:

  • Your order number.

  • Photos of the damaged item.

  • Photos of the packaging it was received in.

Refund Process:

1. Contact Us: Email us at support@kobocollectibles.com within 2 days of receiving the damaged item, providing the required information.

2. Review: Our team will review your request and contact you with further instructions.

3. Return the Item: If necessary, we may request you to return the damaged item. Instructions for the return process will be provided.

4. Refund Issued: Once the damaged item is received and inspected, we will process your refund.

5. Refund Notification: You will be notified via email once the refund has been processed. Please allow up to 5 business days for the refund to reflect in your account.

Shipping Costs:

• Shipping costs are non-refundable, except in cases where the damage is a result of our error.

Late or Missing Refunds:

• If you haven't received a refund within the expected timeframe, please check your bank account.

• Contact your credit card company or bank, as it may take some time for the refund to be officially posted.

Contact Us: If you have any questions or concerns about our refund policy, please contact our customer service team at support@kobocollectibles.com

Thank you for choosing Kobo Collectibles.